Referencing Terms & Conditions 

Use of Data 

1. I am aware and agree that the information included in my application will be kept, stored and managed by The Lettings Hub in accordance with The General Data Protection Regulation (GDPR). For more information on how we process personal data please see our Privacy Notice on our website, www.lettingshub.co.uk.  
2. I hereby certify that the information provided is true and accurate to the best of my knowledge.

Terms of Service

1. The Lettings Hub will carry out referencing checks on the Tenant(s) and/or Guarantor(s) submitted by you, the Landlord, to establish their suitability for your tenancy. The Lettings Hub’s checks may include the use of Open Banking data where consent has been granted by the Tenant(s) and/or Guarantor(s).
2. You will ensure any conditions or terms applied in the referencing final report are acted upon before allowing a Tenant to move into a Property, otherwise you accept that the Tenancy recommendation provided in the final report cannot be relied upon.
3. You understand that The Lettings Hub’s referencing products on their own do not protect you against loss of rent or property damage in any event. If you wish to protect your rental income or property, adequate insurance will be required.
4. You will only use the financial data contained in the referencing final report for the purposes of establishing the applicant’s suitability and will not use the data for debt collection purposes.
5. Where The Lettings Hub are unable to commence the referencing process, you will receive a full refund of the referencing fee paid for the affected Tenant(s) and/or Guarantor(s) only.
6. You will not be entitled to a refund where The Lettings Hub has completed the referencing process in full or is unable to complete in full due to The Lettings Hub having not received all information requested from you, the Tenant(s) and/or Guarantor(s) or their third party referees.
7. The Lettings Hub’s referencing services are provided to you in partnership with HooYu Ltd, a Mitek company, registered at 180 Borough High Street, London, England, SE1 1LB (“HooYu”).
8. You understand that if The Lettings Hub’s referencing service does not provide a positive validation of a scanned document, that document will automatically be passed to HooYu’s expert team for review. Their team will aim to respond promptly and in any event within 2 hours of receiving the referred document between the hours of 9am and 5pm on Business Days only.
9. Details of how data will be processed by HooYu are contained in their Privacy Notice at www.hooyu.com/legal/privacy-policy.
10. You grant HooYu and The Lettings Hub the right to retain and share with third parties, including the Metropolitan Police (or other UK police authority) and regulatory bodies, any data in relation to fraudulent documents and metadata.
11. You understand that use for the purpose of authenticating original identity documents, including but not limited to ICAO 9303 identity documents and UK Driving Licences, shall be within your normal business purposes (which shall not include allowing the use of the service by, or for the benefit of, any person other than yourself or your representative).
12. You understand that The Company’s Right To Rent Check can be used to verify the right to rent in England of any Tenants who hold a British or Irish passport or have a Government Share Code (holders of e-visas, Frontier Work Permits, and Biometric Residence Cards/Permits). Data for all other applicants will be collated via The Lettings Hub’s Right To Rent Check, however the responsibility for verifying the Tenant has the right to rent remains with you as the Landlord.
13. You understand it is your responsibility to ensure Anti-Money Laundering checks are completed on all relevant parties in accordance with Money Laundering and Terrorist Financing (Amendment) Regulations 2022 and any similar money laundering legislation.