LET'S TALK.

Whether you’re a letting agent seeking guidance, a landlord with questions, or a tenant in need of support, we’re here to help. Our team of experts aims to respond to all enquiries within 48 hours. If you’re an existing customer, please use the links below so we can connect you with the right team for a faster response.

Contact Form

Contact Us Page

I’m An Existing Customer | Get In Touch

Need Help? | Letting Agents

For existing customers, your first stop should be the Knowledge Hub — the “Google” of BOX. It’s packed with resources and answers to all your system questions in one convenient place. If you still need help, simply use Ask an Expert when you’re logged into BOX, and our team will be happy to assist.

Knowledge Hub

Need Help? | Tenants

For tenants, you can visit our Referencing Q&A page using the link below, where we’ve collected all the most frequently asked questions to help reduce waiting times on the phone. If you still need help, you can reach us through Live Chat, Ask an Expert, or by email. You can also call us on 0345 561 1900.

Your Questions Answered
Monday 9:00am – 8:00pm
Tuesday 9:00am – 8:00pm
Wednesday 9:00am – 8:00pm
Thursday 9:00am – 8:00pm
Friday 9:00am – 8:00pm
Saturday 9:00am – 12:30pm
Sunday & Bank Holidays Closed

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    Thanks for your interest. If you need some help with your referencing or other services, please check out the Tenants area of our website here. If you still need some assistance, drop us a message and our Tenant Support team will be happy to help.

    Thanks for your interest in Box. If you need some help with your insurance policy or other services, our Landlord Support Team will be happy to help. Please call us on 0345 450 9903 or send us a message.

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