If you use our Know Your Customer checks but didn’t request a right to rent, enhanced ID or AML check as part of the initial referencing process, you’ll now be able to add a check any time up 21 days after all other reference checks are complete.
To add a check, click on the applicant’s name when you expand Step 2 of the tenancy from your Dashboard.
In the ‘Reports’ section of the applicant reference page, click the ‘Add KYC Check’ button.
Select which checks you wish to add and click ‘Send to applicant’. The applicant will receive an email to provide the additional information requested and/or complete the online identity verification process.
As soon as the checks have been completed the new KYC reports will then be available to view or download within the ‘Reports’ section.