Insurance Retention Specialist

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

This role requires focus and high activity, emphasising the identification and resolution of challenges contributing to policy cancellations across various insurance products, including Tenant Home Insurance, Landlord Rent and Legal Protection, and Landlord Buildings and Contents Insurance. Responsibilities involve developing strategies to reduce cancellations, analysing retention metrics and trends, and providing actionable insights to management.

Operating in a structured, performance-driven environment, the specialist will follow scripts and call guides to engage proactively with customers and retain their business. This role suits a persuasive, customer-focused individual who thrives in fast-paced settings.

Knowledge & Experience

• Strong communication skills, effective negotiation, and confident decision-making abilities.
• First-rate customer service skills and IT proficiency.
• Results-oriented with a self-motivated approach to achieving goals.
• Ability to work both independently and as part of a team, meeting tight timescales.
• Calm under pressure and open to learning new skills.

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

This is a rare opportunity for a commercially driven Finance Director to take ownership of a critical role within a progressive and ambitious organization during an exciting period of growth and transformation.

Job Types: Full-time, Permanent

Salary: £27,000.00-£30,000.00 per year with Bonus Scheme in place

Expected hours: 40 Hours per week, Monday – Friday

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Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Peterborough, PE2 6LR (required)