Landlord Insurance Sales Executive

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

Do you have experience of working in a high-performing and process-driven environment and are used to following scripts/call guides?

This is a varied role in our Insurance Renewals team, ideal for someone with a track record in a target-driven environment and a passion for great customer service. You’ll handle renewals, support policyholders with claims, liaise with insurers, and help grow broker relationships. Insurance experience is a bonus, but strong communication skills and a proactive mindset are key.

Key Responsibilities

• Preparing and issuing renewals to policyholders in line with regulatory requirements.
• Ensuring monthly renewal retention targets across all relevant insurance products are met, whilst adhering to regulations, by inbound and outbound renewal call handling
• Handling a range of enquiries from landlords
• Providing support to policyholders in relation to potential claims and liaising with insurers on their behalf.
• Establishing the needs of customers based on the individual risks they are seeking to insure
• Managing multiple incoming customer mailboxes and administrative processes to an SLA
• Liaising with partner insurers to obtain competitive rates on new risks to be insured.
• Managing and developing relationships with our broker clients to increase business and ensure growth of these schemes.

Essential Skills

You are an excellent communicator, with great spoken and written English

• Have persuasive communication skills, be an effective negotiator, a confident decision-maker, possess first rate customer service skills, and IT literate.
• Able to work to timescales, you will be enthusiastic, be able to work independently and in a team, and results oriented.
• If you also remain cool under pressure, and are open to learning new things, this could be just the role for you!
• Previous insurance experience and awareness of compliance/regulatory requirements is preferred.

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply

Job Types: Full-time, Permanent

Salary: £26,000.00 per year

Expected hours: 40 Hours per week, 8-hour shifts

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Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Peterborough, PE2 6LR (required)