Operations Director
About The Lettings Hub
The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.
Job Description
The Lettings Hub is seeking a strategic and dynamic Operations Director to lead its operational processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company’s customer service divisions.
As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation, process improvements, and service innovation, while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company’s service delivery during a period of change.
Key Responsibilities
- Define and implement the company’s operational strategy, ensuring alignment with overall business objectives.
- Lead and develop a high-performing operations team, fostering a culture of collaboration, accountability, and service excellence.
- Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption.
- Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively.
- Continuously review and optimise operational workflows, enhancing productivity and customer satisfaction.
- Ensure all operations comply with industry regulations, policies, and standards, mitigating risks and ensuring robust security measures.
- Monitor and report on operational performance, delivering on service levels, budgets, and efficiency targets.
- Partner with senior leadership and cross-functional teams to support company-wide initiatives and business objectives.
Essential Skills
You are an excellent communicator, with great spoken and written English
- Proven experience in a senior operations leadership role, ideally within a customer-focused, fast-paced environment.
- Track record of leading large-scale operations and driving successful business transformation.
- Experience implementing automation and process improvements to enhance efficiency and scalability.
- Strong people leadership skills, with a history of developing and inspiring high-performing teams.
- Exceptional change management capabilities, with the ability to take teams on the journey without sacrificing service excellence.
- Commercially astute, with experience in budget management and delivering against financial targets.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
About the Team
As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.
The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!
If you think this is the type of environment you would thrive in, make sure to apply
Job Types: Full-time, Permanent
Salary: £75,000.00-£80,000.00 per year
Expected hours: 40 Hours per week
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Peterborough, PE2 6LR (required)