Navigate 2025 with Confidence | The Lettings Hub
GETTING RENTERS' RIGHTS READY
For over 12 years, The Lettings Hub has been a trusted partner in the lettings industry, adeptly adapting to legislative changes. The forthcoming Renters’ Rights Bill presents an opportunity—not a challenge—to further empower our clients. Our award-winning tenancy management platform, BOX, has been meticulously enhanced to ensure our 1,500+ customers are not only compliant with the new legislation but also poised for success in 2025 and beyond.
Why Letting Agents Trust Us | Rated Excellent on Trust Pilot
Our Solutions | Preparing You for the Renters' Rights Bill
PreQualify | Adapting to the End of Fixed-Term Tenancies
With fixed-term tenancies becoming obsolete, early tenant qualification is crucial. Agents need additional confidence that tenants are right for the property, before referencing even starts.
PreQualify helps identify the best tenants faster and boosts your agency’s success through the power of pre-qualified tenants that match your landlord’s requirements. It’s a free service for BOX users, and it’s fully integrated to your referencing services so there’s no double data entry.
Section 13 Compliance | Streamlining Rent Increases
Post-enactment, rent increases require a Section 13 notice, permissible only once annually. BOX will facilitate compliant issuance of these notices, tracking critical dates and providing necessary documentation to support your process, thereby safeguarding your revenue streams.
Missing rent increase intervals could impact your landlords financially. And if your tenant appeals, you’ll need a way to demonstrate how you’ve complied with legislation in issuing the Section 13 notice. BOX can help you manage the Section 13 process in line with the law.
Professional Guarantor | Giving tenants options & protecting landlords
The prohibition of rent in advance necessitates alternative solutions for tenants lacking UK-based guarantors. Our Professional Guarantor service offers a compliant, reliable option, reducing reliance on personal guarantors and mitigating landlord risk.
With fixed terms ending & Section 21 being abolished, many agents now choose to offer the option to use a Professional Guarantor rather than relying on personal guarantors signing up for open ended liability.
Pet Damage Insurance | Practical and compliant solutions for pets in lets
The Renters’ Rights Bill strengthens tenants’ rights to request a pet – but landlords and agents will have concerns about the potential for damage. Our Pet Damage Insurance solutions give your agency simple, compliant options to give landlords confidence. Solutions include a pet damage insurance add-on to our existing Tenants Home Insurance; an agent-owned pet damage insurance, as well as new BOX workflows to make it easy for letting agents and tenants to manage & evidence pet requests.
More BOX products to support your tenancies
Robust tenant screening is more vital than ever. Our comprehensive referencing includes ID Verification Technology (IDVT), Anti-Money Laundering (AML) checks, and Politically Exposed Persons (PEPs) and Sanctions screening, helping you identify the right tenants swiftly and securely. Knowing who you’re letting to & preventing avoidable evictions has never been more important.
The Renters’ Rights Bill will abolish Section 21 without commitment from the Government to reform courts. The complexity of Section 8 notices, the court wait times and the shortage of available bailiffs all mean possession claims and evictions will take significantly longer.
Our Rent Protection and Legal Expenses covers 100% of rent until vacant possession, protecting your rental income and supporting you at every step of the eviction process.
All existing Assured Shorthold Tenancies (ASTs) will convert to periodic tenancies upon the Bill’s commencement. BOX automates this transition, ensuring your contracts remain compliant without additional administrative burden.
We offer a straightforward pricing model, providing all these services at one fixed price per let, simplifying budgeting and ensuring value for your agency.
Stay ahead of legislative changes with built-in audit trails that automatically record key tenancy events, communications, and document interactions. BOX gives agents and landlords a defensible position in the event of a dispute or legal challenge, critical under the evolving Renters’ Rights framework.
1 | Automated audit logs
2 | Supports fair notice processes and dispute resolution
3 | Always-on compliance visibility
BOX keeps your agency ahead of the legislation, saves you hours of admin time and allows you to scale your letting agency without the risk of human error or non compliance.
With deposit limits and pet protections under pressure, our Tenants Home Insurance helps tenants meet their obligations and protect your landlords assets. It includes accidental damage as standard as well as optional add-ons including pet damage, available directly through the referencing journey in BOX.
1 | Covers tenants contents and liability
2 | Pet and accidental damage cover option
3 | Seamlessly integrated into tenant onboarding via BOX
Support tenants with essential setup services to get your tenancies off to the best start! Our fully managed utilities and media switching solutions offer convenience for tenants and added value for agents, without extra admin.
1 | Electricity, gas, broadband, council tax, all in one place
2 | Fully managed or self-service options
3 | Reduce your administration burden, and get it right first time
BOX enables secure, automated collection of holding deposit payments. With compliant, transparent payment trails, Holding deposits can be easily set up with automated communications, ensuring tenants receive instant payment requests and reminders.
1 | Fully integrated payments
2 | Compliant and audit-ready
3 | Daily payouts to your client account
Navigate 2025 With Confidence | The Lettings Hub
ELEVATE YOUR AGENCY WITH A TAILORED SOLUTION FOR ONE FIXED PRICE PER LET
With One Fixed Price Per Let, you get everything you need to move tenants in—on your terms. Our expert-curated tiered packages are designed with letting agents in mind, bringing together the essential products and services you need for every let. Built by industry specialists who understand the challenges you face, these ready-made solutions take the guesswork out of compliance, protection, and efficiency.
Why Letting Agents Choose BOX | Rated Excellent on TrustPilot
We're currently using The Lettings Hub for referencing, rent and legal protection, property damage protection, landlords building insurance and tenants home insurance - this helps us spend time focusing on letting our next property. Our Client Relationship Manager, Ross has been great! Ross does a fantastic job of keeping us in the loop with monthly account reviews, helping us increase revenue where possible too. Couldn't recommend enough!
Croft Property Management Ltd have been using The Lettings Hub for tenant referencing and rent & legal insurance for several years now.
The referencing service is fast and effective, and the referencing dovetails into their rent & legal insurance.
We have a high degree of confidence in both services, all of which are accessed through their "BOX" portal. The portal is sim
ple to navigate and use, and provides access to other products and services too.
We have been especially impressed with the customer service provided by our Lettings Hub representative who has gone out of his way to make our customer experience an excellent one.
I've had a great experience with The Lettings Hub since first enquiring about the platform. The team have been brilliant throughout the whole onboarding process, from initial set up to training and being on the other end of the phone for any 'then and there' queries I have had. I have always felt taken care of and comfortable with the team and feel they have gone above and beyond on a number of occasions. The platform itself is great, simple to use and follow, not only for us as the agent but for our applicant tenants too! I highly recommend The Lettings Hub to any Letting Agent looking for an excellent service and product!
Working with The Lettings Hub and BOX has made a huge difference for our agency. Having one fixed price per let has made managing our costs so much easier—everything is clear and predictable, which removes any stress.