Automated Know Your Customer Checks | Meet legal obligations. Minimise risk.
Letting agents are under increasing pressure to meet strict legal and regulatory requirements — from Right to Rent checks to anti-money laundering (AML) compliance & mandatory Sanctions screening. The Lettings Hub created Know Your Customer checks to make compliance easy. Purpose-built digital verification tools that help your letting agency meet due diligence obligations quickly, securely, and accurately.
Available within one easy-to-use platform, you can carry out essential checks on both landlords and tenants, helping you stay compliant and avoid costly mistakes.
Stay Legally Compliant
IDSP Certified Right to Rent checks
Lightning-fast and fully documented.
Enhanced ID Verification
Reduce fraud and impersonation risks
AML, PEPs & Sanctions
Screening to meet Home Office standards
Know Your Customer Solutions | What's Included?
KYC (Know Your Customer) checks in lettings involve verifying the identity and legitimacy of tenants and landlords before a tenancy agreement is made. These checks are crucial for letting agents to comply with regulations, prevent illegal activities like money laundering, and mitigate risks associated with fraudulent tenants.
Enhanced ID Verification
Our identity verification check confirms that your customer is who they claim to be by validating their personal details against trusted, official data sources protecting you from fraud and impersonation.
Our residency verification confirms your customer’s current residential status by cross-referencing official databases and documentation, helping you ensure accuracy and compliance with regulatory requirements.
Our checks verify that your client is a real, living person, not just someone with the right documents. Using advanced technology, our platform detects AI-generated identities, deepfakes, and fake documents, ensuring every ID is genuine and every face is real.
Our ID document verification checks the authenticity of your customer’s identification documents such as passports, driving licences, and national ID cards using advanced technology to detect forgeries, tampering, or expired documents, ensuring the ID presented is valid and trustworthy.
On average, consumers have over 10 years of online history giving us access to a wealth of additional data that’s hard to fake and is typically more current than even credit reports.
Right to Rent
Letting agents are legally required to complete Right to Rent checks under the Immigration Act 2014 to ensure tenants have the legal right to live in the UK. Automating these checks reduces risk, speeds up onboarding, and ensures agents avoid fines, delays, and manual errors.
AML & PEPs
Our identity verification check confirms that your customer is who they claim to be by validating their personal details against trusted, official data sources protecting you from fraud and impersonation.
Our residency verification confirms your customer’s current residential status by cross-referencing official databases and documentation, helping you ensure accuracy and compliance with regulatory requirements.
Scouring 4 million+ records and growing, our global watchlist data is powered by expert analysts in over 240 countries. Our sanctions data is updated twice every hour so you can be sure our PEPs and Sanctions check always delivers the latest information – instantly.
We offer a choice of PEPs & Sanctions check only or a full AML check so you can tailor your solution depending on the risk profile of your business.
Our financial watchlist search scans international databases to detect if your customer is linked to financial crimes, money laundering, or regulatory breaches, helping you meet due diligence and compliance obligations.
Our adverse media check searches global news and other media for articles linking your customer to terrorism, financial crimes, bribery, corruption, organised crime, cybercrime, or modern slavery.
Protect Your Agency | Why It's Important
We launched our Know Your Customer service in 2023. Since then we have completed 150,000+ checks on tenants and landlords across the UK. For Letting agencies, the cost of getting it wrong is higher than ever – from legal penalties to damaged reputations and financial losses, so it’s important to partner with an expert provider like The Lettings Hub who can support you to implement automated solutions that deliver fast, accurate and compliant results.
Our Know Your Customer screening uses biometric technology and extensive database searches, including global PEPs and Sanctions watchlists, to provide a fully digital solution to identity, Anti-Money Laundering (AML) checks and Right to Rent. But why is it important now?
Increase in Legislation
Uprise in Fraud
The Stakes Are Higher
Protect your agency from fines. Verify landlords and tenants with confidence.
No more juggling multiple systems or worrying about missing a step. Know Your Customer checks give you a single, auditable process for all your checks, keeping you protected and professional.
Why Letting Agents Choose BOX | Rated Excellent on TrustPilot
We're currently using The Lettings Hub for referencing, rent and legal protection, property damage protection, landlords building insurance and tenants home insurance - this helps us spend time focusing on letting our next property. Our Client Relationship Manager, Ross has been great! Ross does a fantastic job of keeping us in the loop with monthly account reviews, helping us increase revenue where possible too. Couldn't recommend enough!
Croft Property Management Ltd have been using The Lettings Hub for tenant referencing and rent & legal insurance for several years now.
The referencing service is fast and effective, and the referencing dovetails into their rent & legal insurance.
We have a high degree of confidence in both services, all of which are accessed through their "BOX" portal. The portal is sim
ple to navigate and use, and provides access to other products and services too.
We have been especially impressed with the customer service provided by our Lettings Hub representative who has gone out of his way to make our customer experience an excellent one.
I've had a great experience with The Lettings Hub since first enquiring about the platform. The team have been brilliant throughout the whole onboarding process, from initial set up to training and being on the other end of the phone for any 'then and there' queries I have had. I have always felt taken care of and comfortable with the team and feel they have gone above and beyond on a number of occasions. The platform itself is great, simple to use and follow, not only for us as the agent but for our applicant tenants too! I highly recommend The Lettings Hub to any Letting Agent looking for an excellent service and product!
Working with The Lettings Hub and BOX has made a huge difference for our agency. Having one fixed price per let has made managing our costs so much easier—everything is clear and predictable, which removes any stress.
