Intelligent Tenant Verification
Tenant referencing gives you peace of mind that you’ve found the right tenant and met your Right to Rent obligations. At The Lettings Hub, we reference 1,000 tenants a day, backed by 12+ years of experience, so you and your landlords are in safe hands. Every reference also includes our fraud protection guarantee.
Our Fraud Protection Guarantee
We are so confident in our technology that we will cover any Home Office Fine you receive and will cover the cost to evict any fraudulent tenant that we approve. Our promise means your tenants will pass the landlord test every time
Tenant Verification | What We Check
We secure the best tenants for your landlords using the checks that matter, when they matter. Your powerhouse in the fight against tenancy fraud. Eradicate risk with the perfect mix people, process, data and tech.
Are Your Tenants Who They Say They Are?
A fraudulent tenant is a major concern for landlords, and with UK and Irish fake ID documents tripling in the last two years it’s vital that you can detect a fake ID document from a genuine one.
That is why we use the latest facial biometric and liveness detection technology from government certified provider Mitek, alongside extensive database checks to verify a tenant’s identity and address.
Can They Afford The Rent?
We obtain verified references from an applicant’s employer or accountant, checking for any expected changes to their income.
Where the tenant has consented, we also securely analyse data from their bank account (using Open Banking) to provide additional verification of their income that cannot be forged.
Have They Been a Good Tenant In The Past?
We contact the tenant’s previous landlord or letting agent to check they paid their rent on time and if there were any problems during the tenancy. We also use the banking data again to check for any previous delays or gaps in rent payments over the last 12 months.
Can You Legally Rent The Property to Them?
If your landlords’ property is in England, you are legally required to carry out Right to Rent checks before agreeing to the tenancy. We’ll verify the Right to Rent for all UK/Irish applicants and those with a government share code for you. We’ll also flag if the tenant poses a Money Laundering risk which would prevent you from proceeding that tenant.
Widest Range of Referencing Solutions on The Market
LET US TAKE CARE OF THE ADMIN
DO IT YOURSELF WITH BOX
GET AHEAD WITH PROPERTY PASSPORT
Let our team of experts handle the entire process for you. With over 12 years experience we carry out thorough checks and provide clear, actionable recommendations. Our team offers ongoing support, ensuring the process runs smoothly and your landlords stay protected.
Using our award-winning system, BOX, you are able to manage your process in-house. Providing a secure data store with plenty of smart features to maintain consistent, high-quality checks that can be completed quickly.
Save time and reduce costly fall-throughs with our free, portable referencing service. Tenants can create a Property Passport TM that highlights their affordability, property preferences, and rental history. By providing a transparent view of applicants, you streamline the letting process, saving both time and money.
Why Letting Agents Choose BOX | Rated Excellent on TrustPilot
We're currently using The Lettings Hub for referencing, rent and legal protection, property damage protection, landlords building insurance and tenants home insurance - this helps us spend time focusing on letting our next property. Our Client Relationship Manager, Ross has been great! Ross does a fantastic job of keeping us in the loop with monthly account reviews, helping us increase revenue where possible too. Couldn't recommend enough!
Croft Property Management Ltd have been using The Lettings Hub for tenant referencing and rent & legal insurance for several years now.
The referencing service is fast and effective, and the referencing dovetails into their rent & legal insurance.
We have a high degree of confidence in both services, all of which are accessed through their "BOX" portal. The portal is sim
ple to navigate and use, and provides access to other products and services too.
We have been especially impressed with the customer service provided by our Lettings Hub representative who has gone out of his way to make our customer experience an excellent one.
I've had a great experience with The Lettings Hub since first enquiring about the platform. The team have been brilliant throughout the whole onboarding process, from initial set up to training and being on the other end of the phone for any 'then and there' queries I have had. I have always felt taken care of and comfortable with the team and feel they have gone above and beyond on a number of occasions. The platform itself is great, simple to use and follow, not only for us as the agent but for our applicant tenants too! I highly recommend The Lettings Hub to any Letting Agent looking for an excellent service and product!
Working with The Lettings Hub and BOX has made a huge difference for our agency. Having one fixed price per let has made managing our costs so much easier—everything is clear and predictable, which removes any stress.