Enhanced Communication Options for Tenants

Released | 06.09.2024

Release Overview:
We have enhanced the tenant application process. Now, tenants will get clearer prompts when completing their application form, to allow them to specify a co-tenant, friend or family member that they would like us to be able to communicate with about their application progress if needed. This streamlined process for granting permission for other people to receive updates on their behalf will help to ensure tenants are fully informed and, for sharers, will mean we can talk to one person about all the applicants for that property (assuming they’ve provided their permission).


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