Locked Know Your Customer (KYC) Form Responses

02.05.2024

We have introduced an update to enhance the security and integrity of the Know Your Customer (KYC) journey by locking down responses on partially completed forms.

If an applicant begins the KYC journey and then returns to the standalone form before completing it, their previously entered answers will now be locked. This ensures that the information remains unchanged once initially submitted.

Should the applicant need to make any changes after returning to the form, they will be required to contact their letting agent. A new link will then need to be sent to them to allow the updates to be made.

This update ensures that once an applicant has started the KYC process, their information remains secure and unaltered unless specifically requested and managed by the agent


Download Gateway (BOX Release Notes Submission)

Solverwp- WordPress Theme and Plugin

Are you boxing clever yet?

Book a demo

Find out how BOX can help you save time, reduce admin and let properties faster.

    Fill in your details below and we’ll be in touch shortly to arrange the best time show you how we can give you more time to focus on what you do best whilst Box takes care of the rest.

    Thanks for your interest. If you need some help with your referencing or other services, please check out the Tenants area of our website here. If you still need some assistance, drop us a message and our Tenant Support team will be happy to help.

    Thanks for your interest in Box. If you need some help with your insurance policy or other services, our Landlord Support Team will be happy to help. Please call us on 0345 450 9903 or send us a message.

    Next