Danii Elliott

Released | 02.05.2024 System Release Notes | Locked Know Your Customer (KYC) Form Responses Release Overview: We have introduced an update to enhance the security and integrity of the Know Your Customer (KYC) journey by locking down responses on partially completed forms. Key Features: 1. Locked Responses on Return | If an applicant begins the KYC journey and then returns to the standalone form before completing it, their previously entered answers will now be locked. This ensures that the information remains unchanged once initially submitted. 2. Contact for Changes | Should the applicant need to make any changes after returning to the form, they will be required to contact their letting agent. A new link will then need to be sent to them to allow the updates to be made. This update ensures that once an applicant has started the KYC process, their information remains secure and unaltered unless specifically requested and managed by the agent Talk To Us Today!

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19.04.2024 Edition 7 | April 2024 Newsletter Overview Welcome back to the latest issue of Let’s Talk Lets. In this edition, take a glimpse behind the scenes of Rent and Legal Protection through Claims Corner, where we lift the lid on real-life claims and delve into the mediation service which is provided as part of the cover. But that’s not all – get the lowdown about the latest feature enhancements to BOX. Plus, don’t miss our recent eGuide and details of the next podcast series starting soon. We also have an important change to our Terms and Conditions we wanted to advise you of. And in another new segment, Hubster Spotlight, get ready to meet one of the people behind our service; today we talk to Senior Client Relationship Manager Ross Twell who tells us more about his role, plus his love of Liverpool FC, darts, and bowl haircuts! So, take five to grab a coffee and enjoy the latest news from the Hub. Talk To Us Today!

April 19/04/2024 | Edition 7 Read More »

As any letting agent who has had problematic tenant knows, there are a multitude of pieces of legislation to adhere to throughout a tenancy, and any errors made can slow down your ability to regain vacant possession of your landlord’s property. This guide is here to help you to get it right, first time.   

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05.04.2024 Edition 6 | April 2024 Newsletter Overview Issue six of Let’s Talk Lets is here! It’s your fortnightly roundup of everything that’s happening at The Lettings Hub and how we’re working to support you. In this issue, we share details of even more feature enhancements coming soon to BOX, plus we delve a little deeper into some of the attempted tenancy fraud cases we’ve prevented thanks to our unique referencing process, data, tech, and people! You’ll also be able to learn about the ‘Spring-up’ sales conference we held last week, and how the time we spent together over three days is going to benefit you. We focused on your experiences and how you interact with BOX, to ensure we deliver outstanding support by understanding your perspective – we even had guest appearances from some of you at the event! We hope you enjoy this issue! Talk To Us Today!

April 05.04.2024 | Edition 6 Read More »

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