31.05.2024 Edition 10 | May 2024 Newsletter Overview Welcome back to our newsletter, your ultimate source for updates from The Lettings Hub! In issue #10, we’re excited to introduce more new features and enhancements – including updates to our Property Passport™ service, and details about our innovative Holding Deposit Payment software which is coming soon.  Read about what could be next now the Renter (Reform) Act hasn’t made it through the ‘wash up’ parliamentary process, insights from The Lettings Industry Council, spotlight on Hubster team leader Holly Breacker, and our CEO, Heidi Shackell’s, latest blog post. Plus, The Propertymark Trust has launched Prop X, its first-ever fundraising event, scheduled for Birmingham in September. Read more below about this exciting new event in the industry calendar, and how we’re supporting it as a Silver Sponsor! So, take a break, get comfortable, and dive into all the news and updates from The Lettings Hub! Talk To Us Today!

May 31/05/2024  | Edition 10 Read More »

Released | 28.05.2024 System Release Notes | Property Passport™ Enhancements Key Features: 1. Expanded Rental History Visibility | Access to Full Rental History: When accessing a tenant’s Property Passport™, you will now see all previous rental history references, not just the most recent one. This consolidated view provides greater confidence by showcasing a comprehensive history of the tenant’s rental behavior. 2. Improved Property Passport™ Renewal Process | Enhanced Expiry and Renewal Clarity: The process for renewing an expired Property Passport™ has been streamlined. There is now clearer visibility on when a tenant’s passport has expired or when a renewal request has been canceled, ensuring a more transparent and efficient renewal experience. Talk To Us Today!

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Released | 28.05.2024 System Release Notes | Digital Knowledge Hub Update Release Overview: The BOX User Guide is now live in the Digital Knowledge Hub, providing comprehensive support with over 200 articles covering all aspects of the BOX platform. Key Features: 1. Efficiency Improvements | The Knowledge Hub aims to save your agency time and improve platform efficiency by offering quick and easy access to detailed guidance on various features. 2. Exclusive Source for Accurate Information | The Digital Knowledge Hub is now the only place for up-to-date and accurate product and system information. All previous user guides and referencing handbooks have been officially retired and are no longer in circulation. 3. Recent Additions to the Knowledge Hub | Talk To Us Today!

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In the perfect lettings world, all tenants would pay on time, stay in the property for a long time, protect and maintain the property, and feel happy in their home. But how does a letting agent attract and keep tenants like that? In our latest E-Guide we talk you through how you can stand out in the current market and create value for everyone.

Find & Retain the tenants your agency want Read More »

Released | 13.05.2024 System Release Notes | Optimised Referee Process Release Overview: We are pleased to announce the release of our Optimised Referee Requests system, designed to enhance the efficiency and response rates of financial reference requests. This update follows extensive testing and reflects our commitment to improving user experience and validation processes. Key Features: 1. Enhanced Validation Methods | While 80% of tenant references are seamlessly validated through Open Banking API technology, this system introduces alternative validation methods. These methods are tailored for scenarios where tenant consent is unavailable or when tenants have recently changed employment. 2. Revolutionised Reference Requests | Based on feedback from an extensive beta group trial, our financial reference requests have been significantly improved. This optimisation has led to notably higher response rates from referees, ensuring faster and more reliable data collection. 3. Optimised for Multiple Devices | The reference request system is fully optimised for use across various devices and platforms. This enhancement improves accessibility and convenience for referees, who can now respond from their preferred devices. The system delivers a more intuitive and user-friendly experience, accommodating the growing trend of referees completing requests on their mobile phones at their convenience. 4. Transition from PDF Forms | As part of this update, we will be retiring the old PDF forms for reference requests. The new system replaces these forms with a more efficient and streamlined process. Talk To Us Today!

Optimised Referee Process Read More »

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