KYC

Released | 14.08.2024 System Release Notes | Cancelled Know Your Customer (KYC) Checks Release Overview: We have introduced a new feature that allows users to manually cancel standalone Know Your Customer (KYC) checks under certain conditions. This update gives users more control over the KYC process while maintaining flexibility in managing checks as needed. Key Features: 1. Manual Cancellation of KYC Checks | Users can now manually cancel standalone KYC checks that have been invited but not yet started, or that are currently in progress. 2. Cancellation Confirmation | If you cancel a KYC check that is already in progress, a confirmation dialogue box will appear, informing you that the charge for the check will still apply 3. Applicant Notification | When an applicant next signs in, they will see a notice confirming that their KYC check has been canceled. The notice will also instruct them to contact the letting agent if they need to discuss the cancellation. 4. Re-instate KYC Check | If you decide to proceed with a KYC check after it has been canceled, you can use the ‘Replicate’ feature to generate a new form. This form will be pre-filled with the applicant’s previous information, making it quicker to complete. The form will include any changes made by the applicant before the cancellation, and agents will have the ability to make further adjustments as needed. Talk To Us Today!

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Released | 14.08.2024 System Release Notes | Expired Know Your Customer (KYC) Checks Release Overview: We have implemented a new feature to manage the expiration of Know Your Customer (KYC) checks, ensuring a smoother and more efficient process. Key Features: 1. 72-Hour Link Validity | Once an applicant begins the KYC journey, the link provided to complete the process will now be valid for 72 hours (3 days). 2. Expired Status Notification | If the applicant does not complete the KYC check within the 72-hour window, the check will display an “Expired” status in the left-hand menu. 3. Applicant Notification of Expiry | When an applicant next signs in, they will receive a notification informing them that their KYC link has expired and advising them to contact their letting agent for further assistance. 4. Replicating Expired KYC Checks | Should you wish to invite the applicant to complete the KYC check again, you can click the ‘Replicate’ button. This will generate a new form pre-filled with the applicant’s previous information, making it quicker to complete. A new record for the check will then appear in the left-hand menu. Talk To Us Today!

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Released | 02.05.2024 System Release Notes | Locked Know Your Customer (KYC) Form Responses Release Overview: We have introduced an update to enhance the security and integrity of the Know Your Customer (KYC) journey by locking down responses on partially completed forms. Key Features: 1. Locked Responses on Return | If an applicant begins the KYC journey and then returns to the standalone form before completing it, their previously entered answers will now be locked. This ensures that the information remains unchanged once initially submitted. 2. Contact for Changes | Should the applicant need to make any changes after returning to the form, they will be required to contact their letting agent. A new link will then need to be sent to them to allow the updates to be made. This update ensures that once an applicant has started the KYC process, their information remains secure and unaltered unless specifically requested and managed by the agent Talk To Us Today!

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