Intelligent tenant referencing

Tenant referencing gives you peace of mind that you’ve found the right tenant and met your Right to Rent obligations. At The Lettings Hub, we reference 1,000 tenants a day, backed by 12+ years of experience, so you’re in safe hands. Every reference also includes our fraud protection guarantee.

Our Fraud Protection Guarantee

We are so confident in our technology that we will cover any Home Office Fine you receive and will cover the cost to evict any fraudulent tenant that we approve.

Tenant Verification | What We Check

Are Your Tenants Who They Say They Are?

A fraudulent tenant is a major concern for landlords, and with UK and Irish fake ID documents tripling in the last two years it’s vital that you can detect a fake ID document from a genuine one.

That is why we use the latest facial biometric and liveness detection technology from government certified provider Mitek, alongside extensive database checks to verify a tenant’s identity and address.

Can They Afford The Rent?

We obtain verified references from an applicant’s employer or accountant, checking for any expected changes to their income.

Where the tenant has consented, we also securely analyse data from their bank account (using Open Banking) to provide additional verification of their income that cannot be forged.

Have They Been a Good Tenant In The Past?

We contact the tenant’s previous landlord or letting agent to check they paid their rent on time and if there were any problems during the tenancy. We also use the banking data again to check for any previous delays or gaps in rent payments over the last 12 months.

Can You Legally Rent The Property to Them?

If your property is in England, you are legally required to carry out Right to Rent checks before agreeing to the tenancy. We’ll verify the Right to Rent for all UK/Irish applicants and those with a government share code for you. We’ll also flag if the tenant poses a Money Laundering risk which would prevent you from proceeding that tenant.

Reference Your Tenants Today | £36.00 +VAT

360 Protection | The Lettings Hub Offering

PROFESSIONAL GUARANTOR | NEW!

If your prospective tenant requires a guarantor but doesn’t have a UK-based individual who can act in that role, The Lettings Hub offers a Professional Guarantor service.

Like a personal guarantor, you’re protected against loss of rent and damage to the property, giving both you and your tenants added security throughout the tenancy. It’s easy to arrange and helps reduce the risk of void periods between tenancies.

  • An insurance-backed solution offering you full peace of mind

  • Rent Arrears paid for up to 12 months where we are unable to mediate or gain vacant possession

  • Property damage protection up to £5,000 caused by the tenant

  • Legal costs covered in the event of non-payment of rent, to gain possession or evict the tenant

  • Access to expert mediation & legal service, from first notification of arrears through to vacant possession

  • No cost to you as a landlord

  • Simple process, dovetailing referencing & available online

  • Team of experts available to both you and your tenants from 5am - 9am over 6 days a week

Protect Your Rental Income

Any tenant could be hit with an unexpected change of circumstances. Protect against lost rent and legal expenses up to £75,000.

Protect Your Property

Get comprehensive property insurance specially designed for landlords by lettings experts, including protection against damage caused by tenants.

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    Thanks for your interest. If you need some help with your referencing or other services, please check out the Tenants area of our website here. If you still need some assistance, drop us a message and our Tenant Support team will be happy to help.

    Thanks for your interest in Box. If you need some help with your insurance policy or other services, our Landlord Support Team will be happy to help. Please call us on 0345 450 9903 or send us a message.

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