Quality Assurance Executive

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

We are seeking to appoint an experienced and dedicated team member to complete quality checking of the Referencing department, to provide feedback, coach and train, and help to improve quality standards and results across the referencing teams.

This will involve quality checking referencing applications and listening to calls with our customers to ensure our team are following internal processes and delivering exceptional customer service. The role will also entail reviewing documents to detect fraud, handling complaints, and responding to online reviews.

The successful candidate must be self-motivated and self-disciplined, they must be an effective planner and organiser, able to work to timescales and at pace and demonstrate excellent knowledge and attention to detail.

• Completing a targeted number of quality checks each month (as agreed by your line manager)
• Ensuring the referencing department are achieving the quality target
• Providing effective feedback and coaching
• Delivering training to new starters and existing team members as and when required
• Ensuring all training materials and process documents are accurate and up-to-date
• Reviewing and responding to complaints and online reviews
• Completing a secondary review of documents to help minimise fraud
• Continuously pursuing ways to improve the level of service we give to our customers

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply

Job Types: Part-time, Permanent

Salary: £24,000 per year

Expected hours: 40 Hours per week

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Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Peterborough, PE2 6LR (required)