Client Onboarding Executive

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

You will be responsible for:

Deliver the onboarding process – bringing together your product expertise, client relationship experience and great project management skills to give clients a 1st class onboarding experience.

Ability to interpret a client’s order form and build out a training delivery plan in conjunction with client stakeholders

Ability to work with internal teams including finance, operations and sales to ensure a smooth onboarding process

Own and manage customer relationships from the point of sale through successful implementation and active transactions from that client

Complete video and phone calls to ensure that clients are supported during the onboarding process

Become an expert and discuss or educate on any part of the product internally and externally.

Timely handover of active clients into customer relationship management, identifying future sales opportunities for upsales

The successful candidate will have the following proven skills and experience:

Previous experience working with new clients and training them on products and/or technology

Demonstrable ability to own and deliver a plan to deliver agreed activities with a client

Technology skills with a good aptitude for learning new software

Confident and engaging verbal and written communication skills to talk about products in a non technical way

Used to working in a fast paced environment within a rapidly changing environment

Self starter and highly motivated

A proactive approach to learning and development with a high self motivation level in a hybrid company environment

Strong objection handling and problem solving skills

Enthused by generating outstanding customer feedback and review

Demonstrated experience interacting with all levels of management, operational performance metric reporting and analytics

A willingness to work independently and manage multiple priorities, completing tasks to agreed deadlines and to a high standard

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

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Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Peterborough., PE2 6LR (required)

Work Location: In person