Quality Assurance Executive – Insurance

Customer Service Team Leader

Quality Assurance Executive – Insurance

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

We are seeking to appoint an experienced and dedicated team member to complete quality checking of the Insurance department, to provide feedback, coach and train, and help to improve quality standards and results across the sales and retention teams. As Insurance is a regulated product and we are authorised and regulated by the FCA, the successful candidate must understand the importance of adhering to regulations. This will involve listening to sales and renewal calls to ensure our team are selling and renewing compliantly in line with our script and process, and ensuring any breaches are taken very seriously. You will also be responsible for monitoring cancellations, mid term amendments, renewal invitations, online sales and many more important tasks! The successful candidate must be self-motivated and self-disciplined, they must be an effective planner and organiser, able to work to timescales and at pace and demonstrate excellent knowledge and attention to detail.

  • Completing a targeted number of quality checks each month (as agreed by your line manager)
  • Ensuring the Insurance department are selling/renewing compliantly in line with FCA regulations
  • Providing effective feedback and coaching
  • Delivering training to new starters and existing team members as and when required
  • Ensuring all scripts, training materials and process documents are accurate and up-to-date
  • Continuously pursuing ways to improve the level of service we give to our customers

Essential Skills

  • Flexibility: Being able to work on a variety of things at one time
  • Positivity: Being a promoter of all things great
  • Love of Customers: Understanding that we must always exceed our customers expectations and do it cheerfully
  • Vision: Being able to ensure the full potential of TLH comes alive
  • Attention to Detail: Ensuring a high quality of output at all times
  • Previous Experience
  • Minimum Experience: A minimum of 2 years Insurance or Quality Assurance experience (but less than this will potentially be considered for the right candidate)
  • Expert in Field: You should already be someone who is hitting your targets and showing what excellence looks like from a quality perspective
  • Extensive Knowledge: You should already be ahead of the mark and a role model for the team, able to support with product and system related queries

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply

Job Types: Part-time, Permanent

Salary: £24,000 per year (£12,000 pro rata)

Expected hours: 20 Hours per week


  • Additional leave
  • Company pension
  • Discounted or free food
  • Free parking
  • On-site parking
  • Private medical insurance
  • Referral programme
  • Work from home


  • Monday to Friday

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Peterborough, PE2 6LR (required)

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    Thanks for your interest. If you need some help with your referencing or other services, please check out the Tenants area of our website here. If you still need some assistance, drop us a message and our Tenant Support team will be happy to help.

    Thanks for your interest in Box. If you need some help with your insurance policy or other services, our Landlord Support Team will be happy to help. Please call us on 0345 450 9903 or send us a message.