24 in 24 Feature

Released | 16.08.2024 System Release Notes | Utility Notifications Release Overview: We are introducing a new feature that offers users greater flexibility in managing notifications for media, utilities, water, and council tax services. Key Features: 1. Customisable Notification Management | Users will have the option to retain control over utility notifications while we support tenants with sourcing the right energy and media for their new home. This ensures that you can choose how much or how little you want to manage directly. This update aims to provide you with more control and flexibility over your notification management, ensuring a seamless and efficient process. 2. Utility Notifications Include: 3. Delegation of Notification Responsibilities | As always, you can continue to delegate all notification responsibilities to us. Alternatively, you can now keep control of the 3 listed above but still outsource energy and media switching to us, ensuring that your tenants receive the best broadband and energy deals, and have their media services set up before their move-in date. IMPORTANT | If notifications are turned off, our team will not handle any of the above-listed notifications. Additionally, it’s important to note that we can only configure notifications 1-3 collectively, and are unable to toggle individual notifications on or off. Talk To Us Today!

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Released | 12.08.2024 System Release Notes | Fixflo Integration Launch Release Overview: If you’re a Fixflo customer, your tenants can now report issues and receive direct updates through the tenant portal in BOX, at their convenience. Key Features: 1. Streamlined Tenant Experience | Automatic Information Population: When tenants access Fixflo via BOX, their personal and address information will be automatically populated, saving time and eliminating the need to remember another login, URL, or reporting location. 2. BOX as the First Integration Partner | Exclusive Partnership: BOX is the first tenancy management portal to partner and integrate with Fixflo. This marks a significant milestone in our roadmap, ensuring that BOX continues to deliver all the essential services your tenants need, all in one place. Talk To Us Today!

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Released | 24.07.2024 System Release Notes | Custom Rent Schedule Launch Release Overview: This allows users to select a variety of adjusted rental payment options on the BOX platform meaning you can adjust dates, values or set payment in advance. Key Features: 1. Automated Pro-Rata and Payment In Advance Calculations | BOX simplifies the entire process by automatically calculating pro-rata payments for you. Additionally, the rent schedule will automatically adjust to reflect when payments are taken in advance, ensuring accuracy and ease of management Talk To Us Today!

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Released | 28.05.2024 System Release Notes | Property Passport™ Enhancements Key Features: 1. Expanded Rental History Visibility | Access to Full Rental History: When accessing a tenant’s Property Passport™, you will now see all previous rental history references, not just the most recent one. This consolidated view provides greater confidence by showcasing a comprehensive history of the tenant’s rental behavior. 2. Improved Property Passport™ Renewal Process | Enhanced Expiry and Renewal Clarity: The process for renewing an expired Property Passport™ has been streamlined. There is now clearer visibility on when a tenant’s passport has expired or when a renewal request has been canceled, ensuring a more transparent and efficient renewal experience. Talk To Us Today!

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Released | 28.05.2024 System Release Notes | Digital Knowledge Hub Update Release Overview: The BOX User Guide is now live in the Digital Knowledge Hub, providing comprehensive support with over 200 articles covering all aspects of the BOX platform. Key Features: 1. Efficiency Improvements | The Knowledge Hub aims to save your agency time and improve platform efficiency by offering quick and easy access to detailed guidance on various features. 2. Exclusive Source for Accurate Information | The Digital Knowledge Hub is now the only place for up-to-date and accurate product and system information. All previous user guides and referencing handbooks have been officially retired and are no longer in circulation. 3. Recent Additions to the Knowledge Hub | Talk To Us Today!

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