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16.08.2024 System Release Notes | Utility Notifications Release Overview: We are introducing a new feature that offers users greater flexibility in managing notifications for media, utilities, water, and council tax services. Key Features: 1. Customisable Notification Management | Users will have the option to retain control over utility notifications while we support tenants with sourcing the right energy and media for their new home. This ensures that you can choose how much or how little you want to manage directly. This update aims to provide you with more control and flexibility over your notification management, ensuring a seamless and efficient process. 2. Utility Notifications Include: 3. Delegation of Notification Responsibilities | As always, you can continue to delegate all notification responsibilities to us. Alternatively, you can now keep control of the 3 listed above but still outsource energy and media switching to us, ensuring that your tenants receive the best broadband and energy deals, and have their media services set up before their move-in date. IMPORTANT | If notifications are turned off, our team will not handle any of the above-listed notifications. Additionally, it’s important to note that we can only configure notifications 1-3 collectively, and are unable to toggle individual notifications on or off. Talk To Us Today!

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14.08.2024 System Release Notes | Cancelled Know Your Customer (KYC) Checks Release Overview: We have introduced a new feature that allows users to manually cancel standalone Know Your Customer (KYC) checks under certain conditions. This update gives users more control over the KYC process while maintaining flexibility in managing checks as needed. Key Features: 1. Manual Cancellation of KYC Checks | Users can now manually cancel standalone KYC checks that have been invited but not yet started, or that are currently in progress. 2. Cancellation Confirmation | If you cancel a KYC check that is already in progress, a confirmation dialogue box will appear, informing you that the charge for the check will still apply 3. Applicant Notification | When an applicant next signs in, they will see a notice confirming that their KYC check has been canceled. The notice will also instruct them to contact the letting agent if they need to discuss the cancellation. 4. Re-instate KYC Check | If you decide to proceed with a KYC check after it has been canceled, you can use the ‘Replicate’ feature to generate a new form. This form will be pre-filled with the applicant’s previous information, making it quicker to complete. The form will include any changes made by the applicant before the cancellation, and agents will have the ability to make further adjustments as needed. Talk To Us Today!

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24.07.2024 System Release Notes | Custom Rent Schedule Launch Release Overview: This allows users to select a variety of adjusted rental payment options on the BOX platform meaning you can adjust dates, values or set payment in advance. Key Features: 1. Automated Pro-Rata and Payment In Advance Calculations | BOX simplifies the entire process by automatically calculating pro-rata payments for you. Additionally, the rent schedule will automatically adjust to reflect when payments are taken in advance, ensuring accuracy and ease of management Talk To Us Today!

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28.05.2024 System Release Notes | Digital Knowledge Hub Update Release Overview: The BOX User Guide is now live in the Digital Knowledge Hub, providing comprehensive support with over 200 articles covering all aspects of the BOX platform. Key Features: 1. Efficiency Improvements | The Knowledge Hub aims to save your agency time and improve platform efficiency by offering quick and easy access to detailed guidance on various features. 2. Exclusive Source for Accurate Information | The Digital Knowledge Hub is now the only place for up-to-date and accurate product and system information. All previous user guides and referencing handbooks have been officially retired and are no longer in circulation. 3. Recent Additions to the Knowledge Hub | Talk To Us Today!

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