Many members of the lettings industry community are making efforts to improve their work process and maximise effectiveness in their offices. The fastest way to do this is with a pre-tenancy platform. Those who have been researching the available options will likely have come across BOX, powered by The Lettings Hub. The award-winning technology of BOX certainly holds its place at the top of the industry. But how does BOX really work?
What is BOX? A Pre-Tenancy Platform That Does More…
At its core, BOX is a complete end-to-end lettings platform. Launched in 2021, it is pre-tenancy software that is expertly designed to smartly automate the process of letting a property or renewing the tenancy.
Agents only need to enter the relevant information once, and the system cleverly uses this throughout the process to ultimately save agents time and reduce the risk of errors. Anyone at the agency can see the latest status of a tenancy, including what is outstanding to complete the let, all stored securely in one central location.
Its design keeps tenants fully informed throughout the process. This allows them to better self-serve, so that it reduces the need for agents to deal with calls and queries, saving agents’ offices valuable time.
Designed to halve lettings agent’s suppliers and automate 60% of their processes, it’s a business streamliner certainly worth using.
For those lettings agencies that have a high workload and feel like they are being slowed down by out-of-date practices, BOX is the fastest way forward. Undeniably it’s a truly a great way to progress tenancies simply, quickly and initiatively with just a few clicks. In the long run, its 40+ built-in services will help agents process lets 2x faster.
Delivering a Seamless Tenant Journey
What Does BOX Do That You Won’t Find on Another Pre-Tenancy Platform?
There’s no software subscription cost for BOX, agents will only pay for the products that are used within the platform, not the platform itself.
No other pre-tenancy platform has as many integrated services as BOX does. This is in fact the only one that can offer in-house, full service and passport referencing to suit any agency model – and it’s fully flexible. It’s designed so that the agent can customise how they use the platform down to a per branch level if needed. Therefore, it’s great for handling different markets, for example city vs rural locations.
There’s also no lengthy onboarding process for BOX. It can be integrated into any CRM system and be up and running in one day.
BOX is excellent at providing its users with well thought out products that genuinely improve the ease of process for all involved.
BOX Smart Features
Know Your Customer Integrated with In-House Referencing
Our Know Your Customer solutions were launched in October 2022, integrating Identity Document Validation Technology (IDVT) to help clients meet the new legislation affecting remote Right to Rent checks. All in-house referencing clients can add these checks when creating a tenancy record through BOX. Tenants go through a smoother journey, and all of the information you need as an agent is generated quicker and is easier to see.
“Flip” Support Service
For those using in-house referencing, the handy “Flip” service can be used to refer individual cases to The Lettings Hub referencing team at the click of a button. They’ll finish off all required reference chases and checks for you. It’s an ideal solution for busy periods or staff holidays, or even complex cases that need an expert review.
Clients using our API benefit from integrating BOX with their CRM system, meaning they can create and manage reference checks seamlessly between the two platforms. We have recently made some enhancements to our API to accommodate our new Know Your Customer referencing, so you can carry out Right to Rent, Anti-Money Laundering and Enhanced ID Checks all in the same place.
Real Time Notifications
Real time alerts, notifications and action updates can be delivered instantly to any device. Agents can work wherever they like, and still be kept informed.
AST Creation and Document E-Signing
Free e-signature technology lets you digitally sign your tenancy agreements online, meaning no unnecessary visits to the branch. Sign and store tenancy documents all in one place.
Insurance Available Through Box
- Deposit Replacement Insurance
- Rent & Legal Protection
- Tenants Home Insurance
- Property Damage Protection
- Landlords Buildings & Contents Insurance
Revenue opportunity! These insurance products offer agents an additional earning opportunity, whilst giving you and your clients peace of mind.
BOX Keeps Clients Safe and Ticks all the Legal Boxes
The Lettings Hub Tenancy Compliance service eliminates the risk to your business. Using BOX means having complete peace of mind that your legal obligations regarding tenancy documents are being met. It’s like adding a legal contracts department to your letting’s agency.
In Summary: The Highlights of BOX Pre-Tenancy Platform
- Use our tenancy progression platform
with no subscription fee and no hidden costs
Everything you need to go from listed to let
- Get reliable tenant referencing,
including Right to Rent & Enhanced ID Checks
Intelligent flexible solutions for every let
- Generate recurring agency revenue
Effortless recurring income streams
- Eliminate compliance risk
Reduce risk and avoid costly mistakes