Paying the Price: Minor Mistakes with Deposit Protection

Legislation introduced by government in April 2007 gives strict rules for landlords. They're to protect the deposit in an authorised deposit scheme. Sadly, the residential landlord and tenant team at Woodstock still see landlords and agents getting it wrong.

1 thought on “Paying the Price: Minor Mistakes with Deposit Protection”

  1. My landlord changed the scheme days into my tenancy thus making the first scheme/certificate invalid. Then days after that proceeded to cancel the second certificate , having decided to go back to the the first scheme for protection. She nor the letting agents checked that this first scheme still covered the deposit ( which they didnt) So the deposit wasnt covered. We didnt know until I contacted the first scheme, when the landlord ignored all my texts to return my deposit. I immediately let her know she wasn’t covered and she failed to check with the scheme at all, just deflecting and making up al sorts of fabrications. She insisted eventually that she was covered but had failed to engage with the scheme at all, ignoring all their correspondence. She failed to follow the protocol for disputes and negotiations.
    She flatly refuses to take accountability for failing to ensure the deposit wasn’t covered and has now accused me of all sorts of falsehoods to scare my lawyers off going to court. At one stage, she offered me a small amount of my deposit back ( after many weeks) but did not send that to me. My lawyer has advised that the judge will be very lenient because it was a mistake and now after many months of being ill, the landlady has said the landlord is terminally ill so we may not win anyway. ( the landlord has never dealt with admin or finance- it was always his company secretary who has major control over the company) How are they able to just ignore all the proceedors laid down and ignore and stonewall and then get away with it?

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