06.09.2024 Edition 17 | September 2024 Newsletter Overview Hello, and welcome to the latest issue of Let’s Talk Let’s. In this issue we share about more of the latest features we’ve released to BOX, and answer your questions about theTenant Pre-Qualification product launching this Autumn! We also cover another ‘BOX Basic’ – this is where we remind you about some of the most used features in BOX, giving you tips that help you get the best from the platform! Fraud Corner this month includes a case where our products stopped sophisticated fraudulent documents from allowing a tenant to rent a home; plus, we have an exclusive offer to help your business avoid becoming a victim of cyber-crime. And of course, we have our usual roundup of the news from across the Hub, including our CEO Heidi’s latest blog, latest infosheets and an update from behind the scenes at Hub HQ. Talk To Us Today!

September 06.09.2024 | Edition 17 Read More »

14-day Free Trial with Security Everywhere | Exclusive The Lettings Hub Offer The property industry is among the highest-risk sectors for cyber threats, with 94% of attacks arriving via email. Security Everywhere offers many cybersecurity solutions, including ransom warranty protection, on a flexible, rolling monthly basis, making advanced solutions accessible and affordable for smaller businesses. Which is why we’re excited to announce a new partnership offering – a 14-day free trial of a comprehensive auto scan provided by Francis West with Security Everywhere. With this offer, your business can benefit from a no-obligation, detailed assessment of the specific cyber risks in your business. All you need to do is register your interest using the form, and we will be in touch shortly with more information! Download Now!

Infosheet – 14-day Free Trial with Security Everywhere Read More »

Here is what’s new in BOX. Today we share our latest release notes with you, highlight the newest features and upgrades to land in BOX May-August 2024. Plus, we have a forward look at the future, with more news of the Tenant Pre-qualification feature which is the next major release on the roadmap this autumn.

BOX Spring & Summer Release Notes 2024 | For Users Read More »

22.08.2024 Edition 16 | August 2024 Newsletter Overview #16 is all about BOX, our award-winning Tenancy Management platform. Last week we were thrilled to have won the 2024 Proptech Breakthrough Award for Rental Management Platform of the year – GO US!! In this issue, we’re excited to share the Spring/Summer 2024 BOX release notes, highlighting all the features we’ve rolled out from May to August 2024. Plus, get a sneak peek at what’s coming in our Autumn/Winter release schedule. Whether you use BOX just for referencing or across all 40+ products, you’ll find enhancements in these notes that will elevate your experience. Each section is clearly labelled, making it easy to identify which updates are relevant to your agency. Also in this issue, meet Clair Jones our Hubster in the Spotlight as we learn more about her quarter-of-a-century experience in lettings, she also shares her love of marine biology and her life as a Dance Mum! We also have a case study from Woodstock Legal Services, our legal experts, who provide a crucial reminder about the importance of the right paperwork, at the right time, to avoid unnecessary delays obtaining vacant possession. Finally, we have our usual roundup of what we’re up to behind the scenes at The Hub, and news from across the lettings sector. So, take five and enjoy! Talk To Us Today!

August 22/08/2024 | Edition 16 Read More »

At The Lettings Hub, our specialist insurance products provide a vital safety net for your tenants, and help to protect your landlords, all whilst effortlessly generating income for you. So we have put together a guide to make protecting your tenants as easy as possible.

Infosheet – Tenants Home Insurance Read More »

Released | 16.08.2024 System Release Notes | Utility Notifications Release Overview: We are introducing a new feature that offers users greater flexibility in managing notifications for media, utilities, water, and council tax services. Key Features: 1. Customisable Notification Management | Users will have the option to retain control over utility notifications while we support tenants with sourcing the right energy and media for their new home. This ensures that you can choose how much or how little you want to manage directly. This update aims to provide you with more control and flexibility over your notification management, ensuring a seamless and efficient process. 2. Utility Notifications Include: 3. Delegation of Notification Responsibilities | As always, you can continue to delegate all notification responsibilities to us. Alternatively, you can now keep control of the 3 listed above but still outsource energy and media switching to us, ensuring that your tenants receive the best broadband and energy deals, and have their media services set up before their move-in date. IMPORTANT | If notifications are turned off, our team will not handle any of the above-listed notifications. Additionally, it’s important to note that we can only configure notifications 1-3 collectively, and are unable to toggle individual notifications on or off. Talk To Us Today!

Utility Notifications Read More »

Released | 14.08.2024 System Release Notes | Cancelled Know Your Customer (KYC) Checks Release Overview: We have introduced a new feature that allows users to manually cancel standalone Know Your Customer (KYC) checks under certain conditions. This update gives users more control over the KYC process while maintaining flexibility in managing checks as needed. Key Features: 1. Manual Cancellation of KYC Checks | Users can now manually cancel standalone KYC checks that have been invited but not yet started, or that are currently in progress. 2. Cancellation Confirmation | If you cancel a KYC check that is already in progress, a confirmation dialogue box will appear, informing you that the charge for the check will still apply 3. Applicant Notification | When an applicant next signs in, they will see a notice confirming that their KYC check has been canceled. The notice will also instruct them to contact the letting agent if they need to discuss the cancellation. 4. Re-instate KYC Check | If you decide to proceed with a KYC check after it has been canceled, you can use the ‘Replicate’ feature to generate a new form. This form will be pre-filled with the applicant’s previous information, making it quicker to complete. The form will include any changes made by the applicant before the cancellation, and agents will have the ability to make further adjustments as needed. Talk To Us Today!

Cancelled Know Your Customer (KYC) Checks Read More »

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