Tenancy Records

Every tenancy is created on BOX as a unique record. The tenancy record provides you with a comprehensive overview of the current status of the tenancy and all its associated applicants, making it easy to manage.

Explainer Videos

Tenancy record overview

Managing reference checks using tenancy record

Viewing tenant preferences confirmed at Step 4

Support Articles

General

View tenancy

View tenancy audit trail

Manage tenant/guarantor associations

Cancel tenancy

Edit tenancy

Contact us about a tenancy

Prompt applicants

Managing reference checks

Review referencing application forms before submission

Manage rent shares for affordability checks

View referencing status

View referencing reports

Upload referencing documents

Upgrade referencing reports

Submit an Ask An Expert

Cancel referencing

Prioritise tenancy for referencing

Insurance, utilities & other services

View tenant preferences

View utilities suppliers and meter readings

View emergency contact information

Managing tenants

Add new tenant

Edit tenant details

Remove tenant

Managing guarantors

Add new guarantor

Edit guarantor details

Remove guarantor

Managing permitted occupiers

Add permitted occupier

Remove permitted occupier

Managing relevant persons

Add relevant person

Remove relevant person

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    Fill in your details below and we’ll be in touch shortly to arrange the best time show you how we can give you more time to focus on what you do best whilst Box takes care of the rest.

    Thanks for your interest. If you need some help with your referencing or other services, please check out the Tenants area of our website here. If you still need some assistance, drop us a message and our Tenant Support team will be happy to help.

    Thanks for your interest in Box. If you need some help with your insurance policy or other services, our Landlord Support Team will be happy to help. Please call us on 0345 450 9903 or send us a message.

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